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All Blog Posts Tagged 'communication' (34)

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Arnie Goldberg Customer Service Retention Trends in Social Media

By Arnie Goldberg Faculty, John Sperling School of Business, University of Phoenix Website Article Keeping a client year after year requires attaining customer loyalty which involves fitting together several pieces of a relationship puzzle. There is a science to understanding client loyalty. This includes recognizing the value of loyal clients, and creating and maintaining those loyal clients. Research surveys have held the position that customers who were satisfied were more likely to remain… Continue

Added by Arnie Goldberg on November 10, 2009 at 8:08am — No Comments

Jim Cota One simple key to improving (nearly) everything

Harvey Mackay, owner of Mackay Envelope, is widely known for his books and speaking engagements on sales. In his weekly column, he recalls the Broadway musical "My Fair Lady" to make a point:
In the Broadway musical "My Fair Lady," Professor Higgins has driven his prodigy Eliza Doolittle to exhaustion teaching her how to speak proper English. The professor shows little acknowledgement of her hard work, even when her pronunciation improves markedly. Later in the play, Eliza is again f
… Continue

Added by Jim Cota on October 29, 2009 at 12:42pm — 2 Comments

Kristen Horton First impressions and how they affect our relationships

From divinecaroline.com "Can First Impressions Be Deceiving" "Research ... suggests that we form a distinct impression within the first thirty seconds of meeting someone new. And yet these almost instantaneous reactions stay with us for a long time." In the… Continue

Added by Kristen Horton on October 14, 2009 at 11:23am — No Comments

Crystal Hammon Earn a FREE BOOK just for following my blog

I have a favor to ask: will you follow LeadingReads, the blog? What’s in it for you? Well, for starters, I’m offering a free book (your choice) to the first 20 people who’ll subscribe to LeadingReads feeds or follow from Facebook’s Networked Blogs before next Friday, October 2. Choose any single children’s title up to $20 in value from my Usborne Bookstore. E-mail your name and ad… Continue

Added by Crystal Hammon on September 23, 2009 at 11:43am — No Comments

Serina Kelly When Not to Text – A Dilemma for this Mom

Okay, on a more personal note, my 14 year old son was “going out with” a girl – which really meant for them they would eat lunch together, go to each other’s meets or games, and maybe attend a school function or get-together at the same time. Their whole communication seemed to be texting, and they broke up this week-end – by text! Now maybe I’m just an old fashioned mom, but it seems to me our kids are really losing the ability to communicate. I know for myself, I can read things so much more… Continue

Added by Serina Kelly on September 21, 2009 at 7:30am — No Comments

Deborah Farrar Communication For Best Results

Most of the time when people call me for a sign need, there seems to be some sense of urgency, which is great. There really is nothing wrong with that. Often though, being in a hurry can lead to miscommunication. Miscommunication can lead to mistakes, and personally, I strive to make my clients extremely happy with the results they receive from Redirections Sign and Design. I want to go over a few things that can make the process easier so m… Continue

Added by Deborah Farrar on September 11, 2009 at 4:09pm — No Comments

CJ McClanahan Communication

Earlier today, I got into an argument with my wife. Imagine that. After I had cooled down a bit, I prepared to go back and rationalize all of the reasons why she was wrong and I was right. We sat down and she informed me that before we discussed our disagreement she wanted to remind me why she was upset. I had done a bad job of managing her expectations. Now, I don’t want to give the impression that my wife is always right but… I quickly realized that I was wrong in this instance. My wife… Continue

Added by CJ McClanahan on July 30, 2009 at 10:37am — No Comments

Ellen Dunnigan The Golden Rule of Golden Opportunities

At the end of the classic movie, Willy Wonka and the Chocolate Factory, Willy Wonka gives his entire factory to young Charlie Bucket after Charlie returns the valuable Everlasting Gobstopper candy he received during the factory tour rather than selling it to a rival candy maker. “So shines a good deed in a weary world,” Wonka whispers after Charlie’s selfless gesture. The common courtesy you display probably won’t earn you a chocolate factory, but it will distinguish you as one of the few job c… Continue

Added by Ellen Dunnigan on July 15, 2009 at 1:00pm — No Comments

Ellen Dunnigan Say It Like You Mean It - And Be Remembered!

How is your 60 second introduction? Are you using words and phrases that will connect you with the people you are meeting with everyday? For example if you are an IT professional, what are you saying that will help the people you are networking with and meeting with understand exactly who you are and what you do? Does your introduction sound like this? “Hello, my name is David, and I work for XYZ IT Solutions, and I am a developer.” That introduction is not very memorable, is it? Why don’t yo… Continue

Added by Ellen Dunnigan on July 14, 2009 at 1:00pm — No Comments

Ellen Dunnigan Say It Like You Mean It: On the Phone

Remember: when selling by phone, 84% of the message is conveyed by the quality of the voice and the intelligibility of the speech. Pitch, tone, inflection, and pronunciation matter! The customer uses “Credibility Detectors”. These sensors in the brain are activated by tone of voice and body language; not words. They give us important information about the speaker’s sincerity, integrity, and emotional intelligence (EQ). Some people equate this to the “gut-level hunch” we often sense. HOW you sa… Continue

Added by Ellen Dunnigan on July 13, 2009 at 4:15pm — No Comments

Lori Lowe In Honor of Military Families this Fourth of July

As if it isn’t enough that soldiers risk their lives from our country, they also risk their marriages due to long separations and the stress that accompanies active military service. I’ve had requests from some service members for tips on keeping the home fires burning, as well as how to effectively reunite the family after a tour of duty. Thankfully, two in-depth interviews with exemplary military families helped shed some light on this topic. Any families enduring a long separation could use s… Continue

Added by Lori Lowe on July 2, 2009 at 2:24pm — No Comments

Shannon Gross Six Simple Ways to Reduce Fourth-of-July-Fireworks Anxiety for Your Animal Friends

I’ve been living in the same house for a decade now, and I love it. The back yard slopes down into a pond (okay, an architect friend of mine calls it a water feature but to me it is now and always will be a pond); we are blessed with a plethora of wild critters who live in and ramble through our neighborhood; and the neighbors are nice and quiet. Well, most of the neighbors. A few years ago, Mr. Firecracker bought the house two doors down and fireworks that were once blessedly far away were now… Continue

Added by Shannon Gross on July 1, 2009 at 1:00pm — 3 Comments

Lori Lowe Avoid Common Pitfall in Unhappy Marriages

What are your goals? If you are like most people, you initially think of your personal goals—work, hobbies, spiritual, etc. A few people view themselves first as a part of a family or couple, so they initially think about things they want to do with their spouse/family. While of course married men and women should maintain individuality, there are some particular times in life when it is especially important to view yourself as part of a team, rather than as an individual goal-seeker. Read about… Continue

Added by Lori Lowe on June 17, 2009 at 10:06am — No Comments

Lynn Zettler Do you go to work in DRAG?

Just wondering. I found this great blog and this post really struck a chord. How many people go to work to be one person and are really someone else outside of work? Moreover, how many times do we see others that way? I have to admit that I do go to work in Drag sometimes, but I will be more committed to putting the 'business drag' away and just be me no matter what. Continue

Added by Lynn Zettler on May 30, 2009 at 9:02am — No Comments

Lori Lowe Avoid Divorce with 5:1 Ratio

Avoid Divorce with 5:1 Ratio During a 26-year study, psychologist and author John Gottman, PhD, discovered reasons married couples fail or succeed. It came down to one simple key, the 5:1 ratio. Read study details at Life Gems. Continue

Added by Lori Lowe on May 5, 2009 at 2:56pm — 1 Comment

Shannon Gross Wondering How to Donate to Your Favorite Animal-Related Charities? Six Simple Questions Help Focus Your Giving

I was ready to wrap up this newsletter (really ready) when I had a funny feeling that I should write just one more article. I tried to wiggle out of it (shorter newsletters are better, right?) but the feeling just wouldn’t let me go. So, I don’t know who this article is for but it might be for you; so, read on! I don’t know about you, but sometimes I get so locked into one way of doing something that I mi… Continue

Added by Shannon Gross on April 23, 2009 at 1:40pm — 1 Comment

Milo Curtis Asking people to take the next step

As a pastor, I am constantly asking people to take a step of Action. It's my responsibility to encourage, challenge, and help articulate the step of faith God is asking individuals to take. It's part of being a leader. I recently came across an obvious point that I was missing out on. I was reading "… Continue

Added by Milo Curtis on March 23, 2009 at 9:30am — 2 Comments

Amy Woodall Tightening the Budget can really Cost You

It’s only natural in these difficult times that we try to kill two or three or four birds with one stone. Sounds like a great idea, Right? I could be wrong, but I do not believe the economic slump is to blame. We all want to be everything to everyone, or expect our employees to juggle a lot of responsibilities. It is not uncommon, and what seems to be much more common is the outcome. Frustration, anxiety, stress!!! Oh no, how do I make it stop? May I share an example? Imagine you are in a the… Continue

Added by Amy Woodall on February 26, 2009 at 1:56pm — 1 Comment

Ben McCann IT ALL STARTS WITH TRUST! -- Building Relationships in Business

IT ALL STARTS WITH TRUST, THAT IS THE FOUNDATION!

- TRUST: you get to know, like, and TRUST your clients, vendors, employees, and Leaders in 4 ways... CONFLICT usually manifests as a result of a breakdown in TRUST in these areas: (1) CHARACTER (2) COMPETEN… Continue

Added by Ben McCann on February 12, 2009 at 1:30pm — No Comments

Cissi Sherlock Cell phone outreach builds community network

Recent article in Westside Flyer INDIANAPOLIS — Cissi Sherlock once was down and out. She’s back on her feet now, but she hasn’t forgotten her past. It’s why she started Operation Open Up, a community outreach that gives those in need a recycled, reactivated cell phone pre-loaded with 100 free minutes to help them get established in a home and/or job. More than a year after starting Operation Open Up, there’s good… Continue

Added by Cissi Sherlock on February 7, 2009 at 10:30am — 2 Comments

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