Smaller Indiana

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I was recently in Best Buy purchasing a computer for a friend. After I picked out the computer and monitor I was escorted to a special checkout line.

This special checkout line should be called the Best Buy up-sell line. When I arrived I was second in line behind an older couple. It took nearly 15 minutes for this couple to get checked out because of the 500 (yes, I am exaggerating) up-sells they had to respond to.

I debated for a second standing behind the salesman and giving a thumbs-up for each up-sell I thought the couple should consider and a thumbs-down for the ones they should avoid like the plague. Then it dawned on me that I would have probably thumbs-downed every single up-sell so I just stayed in my place and kept my mouth shut.

As a result, I'm pretty sure the couple ended up purchasing over half of the up-sells presented to them. Black-tie service; extended warranty; Norton security package; you name it. And they happily paid for all of it.

Next victim please
Finally, it was my turn. After scanning the computer and monitor, the counter person prepared for his up-sell attack on me...Continue

Patric Welch, also known as "Mr. Noobie," empowers people to confidently approach technology and use it to enhance their lives. He has a passion for understanding and answering your technology challenges. You can find Mr. Noobie on the web at www.noobie.com

Tags: best, buy, computer, gift, monitor

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